One of our overseas colleagues. We simply loved the spirit his video captured, orthodontics is about people.
Any good medical practice should be focused on their patients, they are the reason the practice exists. There is still more to getting this right than being caring alone.
At Harley Street Orthodontics we choose to go beyond courtesy and respect, as important as they are. Patients should be genuinely listened to, staff at all levels be accessible.
The purpose of treatment needs to be explained and discussed, you should be involved in decisions. Being treated can happen in many places, truly individual care is a different experience.
Patients are at the heart of this approach, although retaining the best staff to work with them and great motivation are equally vital.
Having a respected orthodontic specialist lead your treatment matters. They and those around them still need to offer qualities which bring success.
A pragmatic approach is valuable, so that decisions and recommendations are scientifically based. They also need to be at the leading edge of orthodontic care, to make use of the latest technology.
Treatment, or decisions, should never be financially motivated. We all have a right to a living but our staff’s prime motivation is building human connections, to make a difference.
Part of this is understanding the occasions when extra support will help. This is why our nurses are highly skilled and we have a maxillofacial consultant in house, each aspect can receive dedicated input.
A clear, patient serving ethos and fine staff are the basis for good clinical care, along with a few additions which make a difference.
We have modern imaging facilities in house, to avoid patient inconvenience and above all, to benefit diagnosis, treatment planning, or monitoring. The same applies to cutting edge surgical facilities.
Advanced sterilisation and decontamination facilities serve a similar purpose, whilst supporting another. Medical practices have an environmental impact, lessening this makes sense to us and our patients.
They take us back to our core mission, enhancing people’s lives. Without fine clinical facilities we could not achieve this, even though our practice will always be about integrity and understanding.
For more on how we apply those values, return to our introduction to Harley Street Orthodontics, or get in touch with our friendly team at any time.